Makan Express NO MORE!

Last Saturday was in a "delivery" order mood. So we decided to call this makan express to order some lunch from Thai Express. They needed minimum $20 to make a delivery. So we ordered a tom yam soup ($6.90), a green curry with jasmine rice ($8.90), small portion of rice ($0.60) and fried tofu beancurd as appertizer ($5.90). Which amount to about $22.30 plus additional $2 delivery charges, some 5% gst and some 10% service charge; which should be around $28.

We called them up before 11.30 since the line is only open at 11. And was hoping we can be eating by 12.30. The lady at the other line say they would take an hour to deliver and calculated the total bill to be exactly $30. Which we were both very surprised but decided to just wait for the final bill later to see how it get add up to $30.

So we waited till slightly after 12.30 before the food came. Then we realised we just got a recipt that stamped $30 (no break down) and they totally forgot that extra portion of rice. So been not very happy about their not so clear receipt (anyhow charge) and also their forgetfulness. We called them up again and request for the rice. They said they need to check with the restaurant and call us back later. They called us back quite fast but we were told that they are sorry about the rice but they would be sending us back the rice like another hour later. So the lady on the other line said "You got to wait another hour for your rice, do you still want it?". So my husband replied, "Of course since you already charge me for it!". Was very angry with their service by now because although it was their mistake but instead of been apologetic, they are hoping we would just forget about the rice. So we just told them it was their mistake and they are making us wait and the food would have turn cold by then and we would expect them to deliver the rice ASAP.

But guess they didn't value another call from us as this time round the rice took more than 1 hour to come. And our calls were also not picked up after we try to call them after waiting for 1 hour for that rice.

So morale of the story ... makan express (or cusine express) as what is printed on the receipt. You definitely have one less customer now. X-( And guess for delivery, I would just stick to MacDonald's.